Summary: Ensuring success of IT projects needs not just technical
skill, but a good understanding of what I call the the soft side of technology
– the social, psychological, behavioural and people aspects of IT-Driven
change. It also needs an in-depth understanding of the psychology of change
from the industrial mindset to the information era.
Introduction
Few will dispute the fact that the biggest driver of change in businesses today
is information technology. Rapid IT-driven change is impacting people. No one
likes change. People naturally and strongly resist change. But since change is
permanent, it creates stress and impacts people behaviour.
IT
impacts so many employees and their behavior. People are not comfortable with this
dynamic change and need support to cope with it. There is need to understand
the psychology of change.
People
psychology, organizational psychology, organization structure and authority
structure - all of these are very important factors which impact the success and
smoothness of change.
Stress is just one outcome of change.
People’s resistance to IT Driven change has more serious repercussions for
businesses. It causes colossal loss of money and time due to failed IT
projects. Stories of ERP failures are not new. Most often, ERPs fail not due to
technical issues, but because of people’s resistance to change.
To
make matters worse, technology is equally confusing to most managers. "I
just don't understand this technology" is a very common phrase heard in
offices. The CEO, who should normally be driving this change is equally
uncomfortable with IT. A deeper look will reveal that this confusion is a
result of the psychology of change from the industrial era to information era.
It is a result of addressing issues of information age with an industrial age
mindset. “Living in the Past Syndrome” causes a man to still be captivated by
an industrial mindset and not evolve to an information age mindset.
Required - Catalyst
for IT-Driven Change
 Businesses need managers
trained in psychology who can play this new role as a IT-Driven Change Agent.
But they have to first equip themselves to play this role. They need to first
understand the psychology and dynamics of this IT Driven Change. They need to
understand what exactly creates this stress and confusion during IT
Implementations. And learning this is not rocket science, at the same time it
needs some specialized training in human psychology. There is a lot more
for the manager to know - not only about the technology, but also how to pull
the right strings to successfully manage technology driven change.
This course personally benefits the
Managers to grow in their career as it makes them ready for th IT age as better,
IT Savvy managers.
.
The course deals with the
psychology of change brought about by IT – cultural change, behavioural change,
procedural change and change in relationships of people. It makes you aware of
the technological, organizational, behavioural and psychological issues in
technology, and thereby helps Managers to take up a completely new role – a
role which will help companies save on cost, time and stress of IT Driven
change.
Benefits
1. Be ready for the new
age as IT Savvy Managers
2. Less Stress as you
would better understand the dynamics of the Changing environment
3. As Managers, you will
discover a new role to give a unique contribution to your company
4. You can help the CEO
cope up with the change and win his or her confidence.
References:
1. Managers' Guide to
Evolve to Information Age (www.bestthinking.com/topic/permalink/1082)
2. What is Subconscious Mind and How Does
it Impact our Behaviour (http://pukamble.tripod.com/subconc1)
3. Psychology of Evolution from Industrial Age
to Information Age (www.prem.cu.cc/probfull)
Course Duration: 32-40 hours (Full
Course) or 6-10 hours (Short Course)
Course Contents
Part I: IT and the Psychological
Past
1. Our Common Beliefs on
IT
2. Misconceptions
3. How Our Industrial
Psychology has impacted us in the IT Age
Part II: The Subconscious Behavior
and IT
1. Why Study the
Subconscious for understanding IT Behavior?
2. How does the
Subconscious govern our Actions – Conscious and Sub-Conscious
Decisions
3. How Subconscious Mind
Affects our Professional behavior with respect to IT
4. How to uncover what is
there in the Subconscious Mind
a. Fear of Technology.
Subconscious fears and cravings
b. “Living in the Past”
Syndrome
Part III: Cultural and Psychological
Aspects of Computing
1. Industrial
Age Mindset - Misconceptions of IT
2. Pitfalls of
Information Technology
3. Living in the Past Syndrome
– Industrial Age and Information Age
4. “Time Swing
Analysis”
5. Rules of
The Game in Industrial Era
6. Rules of
The Game in Information Era
7. Evolving
from Industrial Age Mindset to Information Age
8. Misconceptions/
Psychological Issues about IT and its ill effects on Businesses
Part IV - Managerial and Organizational
Aspects of Computing
1. Managing IT
2. Psychology
of Change and Managing IT Driven Change
3. Managing
People under the Impact of Change
4. Cultural
Change
5. Do’s and
Don’ts for Managers
6. Business
Process Re-Engineering
- People,
Process and Organizational Issues
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